General Information

All packages are shipped via United States Postal Service (USPS). Eb & Ivy is not responsible for lost, stolen, or damaged packages. 

Please allow 1-2 business days to process your order for shipping, unless otherwise noted.

If you need a rush on an order, please leave a note at checkout or contact us at, and we will make every attempt to get your item shipped out in time to get to you.

E-mails will be sent with a tracking number upon shipment of item.  Please refer to this email and tracking number for any updates on the delivery of your package.

Eb & Ivy is not responsible for incorrect addresses listed at the time of purchase.  If an incorrect address was listed, customer will be responsible for additional shipping charges to have package re-delivered.  Any package rejected and sent back to us will be subject to return shipping fees & a 10% restocking fee.

Eb & Ivy is not responsible for packages or any damages incurred once they have left our shipping department. Customers must make a claim with their local Post Office if they believe a package has been lost or stolen.  Tracking numbers for reference can be found in the shipping confirmation email, or by contacting

Holidays and Weekends are not counted as business days. Orders placed on Saturday & Sunday will be processed on Monday (orders will also ship on Monday unless it's a Holiday). Order acknowledgment & confirmation of product availability will be provided to you via email after your order is processed along with a tracking number. 

We are not liable for any package lost, stolen or damaged during transit. If you would like to insure your package, please select Priority Shipping as our Standard Shipping is not insured.

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties. We do not know or control the amount of taxes or duties that you may need to pay. Please contact your government for more information on customs fees. 

Any package rejected and sent back to us will be subject to return shipping fees & a 10% restocking fee.