Time Frame: Items must be RECEIVED BACK to us no later than 10 days from the date your package was delivered. We suggest using a tracking method, as we are not responsible for lost packages upon return. Be sure to plan 5-10 days for transit time.
Any sale, discount, or markdown item, any decor, shoes, custom made item, jewelry, scarves, belts, socks, hair accessories/hats, and undergarments (camis, bralettes, leggings) are final sale and cannot
be returned. Shoes returned using the shoebox as a shipping container are not
Items MUST be returned in their original condition, complete with tags intact. They must not be altered in any way-this includes but is not limited to the following: makeup stains from trying on items, perfumes, animal hair/scent, cigarette smoke, obvious wear, etc. Shoe boxes must be returned undamaged, along with the shoes. Please do not use the shoe box as the main shipping container. Shipping charges are non-refundable
. If the item(s) returned are unable to be resold in their returned condition or are not received within the designated return window, you will be subject to an $10.00 shipping & handling fee for the item(s) to be shipped back to you.
Defective Items: I
f you believe you received a defective item you must notify us by email within *THREE
* days of the delivery confirmation date, and attach a photo of said damage, otherwise it is considered wear and tear. No exceptions
. Any item that has already been worn is not subject to be considered a "defective item" and no return or exchange is allowed.
Refund Type: Refunds will be issued in the original form of payment, unless you specify that you want store credit.
**If you received free shipping on your order, shipping charges for your item will be taken out of the total returned amount.
Overview: Returns sent in that do NOT meet the above criterion are subject to $10 shipping & handling fee to be returned to you.
WE DO NOT DO EXCHANGES, IF YOU NEED A DIFFERENT SIZE OR A DIFFERENT ITEM; PLEASE PLACE A NEW ORDER FOR THE ITEM. WE WILL REFUND THE RETURNED ITEM WHEN RECEIVED BACK TO US AS LONG AS IT FOLLOWS ALL ABOVE LISTED GUIDELINES.
Send item(s) to:
Eb & Ivy Boutique
14723 TC Jester Blvd Ste. 1022
Houston, TX 77068
PLEASE INCLUDE INVOICE & REASON FOR RETURN WITH ANY RETURN.
IF INVOICE IS UNAVAILABLE, A NOTE WITH THE FOLLOWING INFORMATION MUST BE INCLUDED:
Name, E-Mail, Invoice Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay your refund.